Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
We are seeking a dynamic and technically proficient Solution Delivery Specialist to join our Commercial Banking team, supporting the Transaction Product Services (TPS) back-office setup. This role is pivotal in bridging client needs with internal technical delivery, ensuring seamless implementation of banking solutions. Needed in Van and Toronto. French is an asset.
You’ll work closely with internal stakeholders and collaborate with the Client Services & Solutions Agreement (CSSA) team to support documentation, product setup, and client onboarding.
🛠️ Key Responsibilities
Solution Implementation: Lead the delivery of commercial banking products and services to clients, ensuring alignment with business requirements and technical capabilities.
Technical Setup: Collaborate with TPS teams to configure and support back-office systems and infrastructure.
Client Engagement: Act as a primary liaison for clients during product setup, addressing technical queries and ensuring smooth onboarding.
Documentation Support: Partner with CSSA to manage agreement documentation, providing day-to-day support and clarification.
Cross-Functional Collaboration: Work closely with internal teams including Product, Technology, and Operations to ensure timely and accurate delivery.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years with Customer Service Experience
○ Quick learning - grasp well
○ Effectively manage workloads
Deal with very high work loads
Excellent communication skills; bilingual proficiency preferred.
Ability to manage multiple stakeholders and navigate complex documentation processes.
Technical aptitude with a collaborative mindset.
Nice to Have Skills & Experience
Banking
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.