Sr Business Project Manager

Must-Have Qualifications
• Over 10 years’ experience in business project management within financial services, call centres, and Service Operations projects
• Advanced stakeholder engagement, collaboration, and relationship management skills, including influencing without direct authority (“soft power”)
• Expertise in project and business risk management, including proactive identification, monitoring, and mitigation of critical path deliverables and risks
• Proven ability to facilitate and document project objectives, business cases, and quantifiable benefits
• Strong background in business process improvement, mapping, re-engineering, automation, and process documentation
• Experience leading change initiatives and collaborating with stakeholders managing significant BAU workloads
• Exceptional workshop facilitation, able to overcome resistance and achieve consensus
• Demonstrated sound judgement, learning agility, and data-driven decision-making
• Excellent verbal and written communication skills for presentations and interactions at all levels including C-level executives
• Advanced analytical, problem-solving, and conflict resolution abilities
• Ability to operate independently and deliver in fast-paced, complex environments
• Strong planning, organisational, prioritisation, and time management skills
• Proficiency with project management software and tools (e.g., MS Project, Jira, Asana)
• Experience in call centre/contact centre operations
• Entrepreneurial mindset with strategic thinking skills

Key Competencies & Skills
• Ownership and accountability for project delivery, ensuring timeliness, budget adherence, and quality standards
• Expert knowledge of project management practices, including monitoring dependencies and identifying gaps
• Effective alignment and partnership across business and technical teams, including collaboration with Technology Project Managers
• Preparation and facilitation of governance meetings (e.g., Steerco), workshops, feedback sessions, lessons learned, and leadership updates
• Trust-building and empathetic relationship management with leaders and subject matter experts (SMEs)
• Driving clarity and influencing decisions in ambiguous situations without direct authority
• Creation and maintenance of essential project artifacts: Charter, Governance, RACI matrices, project plans, RAID logs, status reports, communication and change plans
• Clear articulation of risks, mitigation strategies, impact analysis, and timely decision-making with senior leadership
• Ensuring compliance with governance, audit, and regulatory standards
• Change management planning, adoption health reporting, and facilitation
• Strategic analysis, business recommendations, and continuous improvement mindset
• Management of project budgets and financial forecasts
• Vendor and contractor management, including negotiation and performance oversight

Preferred & Nice-to-Have Qualifications
• Process improvement certifications (e.g., Lean, Six Sigma)
• Familiarity with automation, workflow tools, and AI-enhanced process initiatives
• Valid PMP designation (PMI or equivalent)
• Experience with Agile (Scrum), Hybrid, or other project management methodologies
• Skilled in data analysis and reporting tools (e.g., Power BI, Tableau)
• Training in change management (e.g., Prosci, ADKAR)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Key Competencies & Skills
• Ownership and accountability for project delivery, ensuring timeliness, budget adherence, and quality standards
• Expert knowledge of project management practices, including monitoring dependencies and identifying gaps
• Effective alignment and partnership across business and technical teams, including collaboration with Technology Project Managers
• Preparation and facilitation of governance meetings (e.g., Steerco), workshops, feedback sessions, lessons learned, and leadership updates
• Trust-building and empathetic relationship management with leaders and subject matter experts (SMEs)
• Driving clarity and influencing decisions in ambiguous situations without direct authority
• Creation and maintenance of essential project artifacts: Charter, Governance, RACI matrices, project plans, RAID logs, status reports, communication and change plans
• Clear articulation of risks, mitigation strategies, impact analysis, and timely decision-making with senior leadership
• Ensuring compliance with governance, audit, and regulatory standards
• Change management planning, adoption health reporting, and facilitation
• Strategic analysis, business recommendations, and continuous improvement mindset
• Management of project budgets and financial forecasts
• Vendor and contractor management, including negotiation and performance oversight

Preferred & Nice-to-Have Qualifications
• Process improvement certifications (e.g., Lean, Six Sigma)
• Familiarity with automation, workflow tools, and AI-enhanced process initiatives
• Valid PMP designation (PMI or equivalent)
• Experience with Agile (Scrum), Hybrid, or other project management methodologies
• Skilled in data analysis and reporting tools (e.g., Power BI, Tableau)
• Training in change management (e.g., Prosci, ADKAR)

Preferred & Nice-to-Have Qualifications
• Process improvement certifications (e.g., Lean, Six Sigma)
• Familiarity with automation, workflow tools, and AI-enhanced process initiatives
• Valid PMP designation (PMI or equivalent)
• Experience with Agile (Scrum), Hybrid, or other project management methodologies
• Skilled in data analysis and reporting tools (e.g., Power BI, Tableau)
• Training in change management (e.g., Prosci, ADKAR)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.