Payroll Specialist - INTL MEXICO

Insight Global is looking for a Trilingual Payroll Specialist to join a large HCM client in Mexico. In this role, you will be supporting payroll-related customer inquiries and provide first-level support via email and phone, responding to payroll process and system integration questions, gathering required information, and coordinating with the payroll vendor to resolve inquiries. This position does not calculate or process payroll; instead, it focuses on customer service, investigation, communication, and follow‑through. Strong communication skills, professionalism, and the ability to manage client expectations are essential to succeed in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Experience in a customer service, client support, or service desk–type role
-Fluency in Spanish, English, and Portuguese (written and verbal)
-Strong customer service skills, including the ability to communicate clearly when answers are not immediately available
-Experience conducting first-level investigation of client inquiries and escalating or coordinating as needed
-Ability to work as an intermediary between clients and third-party vendors
-Strong written communication skills for professional client-facing email correspondence
-Computer proficiency with Microsoft Office Suite (Outlook, Excel, Word)
-Strong organizational skills and ability to manage multiple requests at once

-Payroll experience or exposure to payroll processes (Mexico and/or LATAM preferred, but not required)
-Experience supporting HR, payroll, or HCM systems in a client-facing environment
-Experience working in a managed services environment
-Exposure to payroll integrations or vendor-based payroll models
-Experience supporting enterprise or multinational clients

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.