Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking a bilingual (French/English) QA Analyst to support testing for a French-speaking conversational bot with a global banking client. There is a strong focus on validating French language content and speech‑to‑text functionality. This role is primarily functional and UI-focused, supporting early journey testing and business validation.
Key Responsibilities
- Test and validate French-language content for a conversational bot, including spoken and written responses
- Validate speech‑to‑text (voice‑to‑text) functionality in French
- Perform functional and UI testing across customer journeys (Journey 1 onward)
- Design and execute test cases in French, ensuring linguistic accuracy and quality
- Support business validation by confirming responses meet French language requirements
- Work within an Agile team using Jira
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 4+ years of experience in a QA testing environment, including functional and UI testing, ideally in a financial services or wealth/investment management environment
- Fluent bilingual (French & English) – must be able to speak, write, and validate content in French
- Experience with test design and execution (automation not required)
- Ability to validate conversational or response-based systems (bot experience helpful but not required)
- Comfortable working in Agile environments
Nice to Have Skills & Experience
- Experience working in a financial services, wealth management, or investment operations environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.