Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking to find a Payments Processing Agent to join one of our leading fintech clients' team. The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for examining and completing requests regarding changes in payment(s) and/or term(s) for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to update repayment schedules as requested by the borrower or required under the repayment guidelines.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
High School Diploma required.
High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s)
Excellent keyboarding skills, with the ability to successful maintain high quality standards.
Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
Excellent communication skills (verbal/written/interpretation).
Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
Excellent time management skills, with the ability to adapt to an ever-changing environment.
Basic to intermediate mathematical skills would be preferred.
Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.
Nice to Have Skills & Experience
Financial Industry experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.