Seller Support Specialist

The Seller Support Specialist primary function is to obtain the release of vehicles that are located at body shops and other locations. The ideal candidate will provide frontline support between internal operations and insurance clients, handling customer service inquiries, supporting claims/insurance processes, and serving as an interim liaison for client needs.
Key Responsibilities:
-Serve as primary point of contact for assigned insurance clients, responding to inquiries via phone/email.
-Support insurance-related processes (documentation, claims coordination, basic policy/coverage questions) per Copart procedures.
-Coordinate with internal operations and sales teams to resolve client issues and escalate as required.
-Attend occasional in-person meetings at client office (approx. once/week or as needed).
-Maintain accurate records and update internal systems.
-Ability to manage multiple priorities and work with cross-functional teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-2+ years customer service experience (call center, yard/customer support, dispatcher, title clerk or related).
-Comfortable with remote work and able to travel to Toronto occasionally.
-Reliable internet/work-from-home setup.

Experience in insurance customer service or familiarity with insurance processes .
Experience working in automotive/auction/yard operations or dispatcher roles.
Previous experience supporting enterprise clients or working in a liaison capacity.
Bilingual -Friench/English

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.