Business Analyst

Act as the primary BSA supporting an enterprise IVR cloud migration initiative
Gather and document business, functional, and non-functional requirements related to IVR, call flows, routing logic, and integrations
Partner with business stakeholders, product owners, and contact center teams to translate current-state IVR processes into future-state cloud solutions
Create detailed artifacts including BRDs, FRDs, process flows, call flow diagrams, and use cases
Work closely with engineering and vendor teams to clarify requirements and support solution design
Support data mapping and migration activities related to IVR configurations and integrations
Participate in sprint ceremonies and support Agile delivery teams
Lead UAT planning and execution, including test scenarios, scripts, and defect tracking
Support cutover and post-migration stabilization activities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills
5+ years of experience as a Business Systems Analyst or similar role
Hands-on experience supporting IVR cloud migration projects as a core contributor
Strong experience gathering and documenting requirements for contact center or IVR systems
Experience working with call flows, routing logic, prompts, and telephony integrations
Proven ability to translate business needs into technical requirements
Experience working in Agile/Scrum environments
Strong stakeholder communication and documentation skills

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.