Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for an Application Support Analyst to join a confidential Tier‑1 financial services client supporting a high‑visibility, client‑facing online trading platform used by thousands of investors daily. This is a strong resume‑building opportunity with exposure to modern cloud technologies and long‑term growth potential.
What You’ll Be Doing
Provide production support and incident management for a Tier‑1 online trading application
Support 3–4 core modules, including Account Opening, Trading, Cash Transfers, and Internal Agent Portal
Investigate, triage, and resolve production issues with a focus on business impact
Run incident bridges and communicate clearly with technical and business stakeholders
Support Azure cloud components and OpenShift microservices
Participate in after‑hours code deployments (every 5th week, compensated with time in lieu)
Act as an SME for change impact assessments and service improvements
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3–5+ years of Application / Production Support
Hands‑on experience in an Azure application environment
Experience supporting OpenShift (OCP)
Database knowledge (Oracle and/or MS SQL Server)
ServiceNow ticketing experience
Nice to Have Skills & Experience
Experience supporting Tier‑1, client‑facing applications
High‑impact outage management experience
Financial services or banking domain exposure
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.