Lead ServiceNow Developer

Insight Global is looking for a highly experienced Lead ServiceNow Developer to join one of our largest banking clients on a 12-month contract. The successful candidate will be required to come into the office in downtown Toronto 3x a week and will own, expand, and mature the ServiceNow platform, which has become a critical system of record across the organization. This role requires a senior-level technical leader who can bridge deep technical expertise with business needs, lead and mentor junior team members, and ensure the platform is scalable, auditable, well-documented, and highly integrated—particularly across cloud environments.
This individual will play a key role in evolving ServiceNow from a traditional workflow tool into a robust, enterprise-grade platform supporting reporting, audit, integrations, automation, and operational excellence.

Key Responsibilities
Platform Ownership & Development:
- Serve as the technical lead and SME for the ServiceNow platform.
- Design, build, and enhance the platform from both a technical and operational perspective.
- Lead platform expansion to support increased usage, reporting, audit requirements, and integrations.
- Ensure ServiceNow is treated with the appropriate due diligence, governance, and controls as a core system of record.
- Drive automation and streamlining initiatives to reduce manual effort and improve efficiency.

Integrations & Architecture:
- Lead and troubleshoot cloud-based integrations, ensuring reliable data flow between ServiceNow and external systems.
- Diagnose and resolve integration failures where data is missing, delayed, or incorrect.
- Work across cloud-first architectures, with some exposure to on-prem environments.
- Deep understanding of ServiceNow integration tools and patterns.

CMDB, SAM & Service Mapping:
- Own and evolve CMDB and Service Asset Management (SAM) capabilities.
- Lead advanced Service Mapping implementations, including: top-down, tag-based, dynamic, and manual mapping
- Ensure accuracy, completeness, and reliability of configuration and service data.

Reporting, Audit & Documentation:
- Enable and enhance reporting capabilities to support audit and compliance needs.
- Maintain rigorous technical and operational documentation.
- Document all existing configurations, integrations, and workflows in detail.
- Ensure documentation supports long-term sustainability and knowledge transfer.

Leadership & Stakeholder Management:
- Manage stakeholder relationships and ensure adherence to SLAs.
- Communicate complex technical concepts clearly to non-technical audiences.
- Maintain a high level of professionalism and clarity in all interactions.

Mentorship & Enablement:
- Lead and mentor a small team of 2 junior resources.


We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 10+ years of overall experience, with significant hands-on ServiceNow development experience.
- Deep understanding of how ServiceNow capabilities translate into business value.
- Strong experience with: ServiceNow integrations (primarily cloud-based), CMDB and SAM, and troubleshooting broken integrations and data issues
- Proven experience with Service Mapping (multiple methodologies preferred).
- Excellent technical documentation skills.
- Strong leadership and stakeholder management skills.
- Ability to operate comfortably in both highly technical and business-focused discussions.
- Outstanding communication skills (written and verbal).
- Detail-oriented, proactive, and resourceful.

- Experience building or scaling ServiceNow platforms in highly integrated enterprise environments.
- Background as a ServiceNow consultant who transitioned into a hands-on leadership role.
- Experience supporting audit-heavy or regulated environments.
- Demonstrated success in modernizing ServiceNow from a workflow tool into a strategic platform.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.