Sr. Product Manager - Loyalty & Offers

As Senior Product Manager for Loyalty & Offers, you will lead the strategy, roadmap, and execution of loyalty and promotional experiences across our mobile app and digital platforms. You’ll work in close partnership with Marketing to shape loyalty mechanics and offer strategy, and with Engineering to deliver scalable, data-driven solutions.
This role goes beyond translating requirements—you’ll actively shape initiatives, navigate ambiguity, and drive collaboration across partners and external relationships (e.g., national brand partnerships and cross-brand offers). You’ll own the evolution of our loyalty engine, personalization capabilities, and offer lifecycle—from concept through testing, launch, and optimization. You’ll also play a key leadership role, mentoring junior Product Managers and partnering with senior leaders to ensure product initiatives align with business and customer goals. This is a fully on-site role in Toronto 5 days per week. The base salary ranges from 130-150k with a bonus structure based on company performance.

Key Responsibilities
Define and execute the loyalty and offers product strategy across mobile and digital platforms
Own the product roadmap, vision, and delivery for loyalty, promotions, and personalization initiatives
Partner closely with Marketing, Engineering, Analytics, and external partners to drive impactful guest experiences
Lead technical product discussions, including system integrations, APIs, and platform scalability
Use data to inform decisions, measure performance, and optimize customer outcomes
Coach and mentor junior Product Managers and contribute to broader product leadership

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5+ years of Product Management experience
Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA or advanced degree a plus)
B2C product experience; loyalty, offers, or CRM experience strongly preferred
Proven success leading technical product initiatives in mobile apps or loyalty platforms
Strong understanding of SDLC, APIs, integrations, and release workflows
Hands-on experience with SQL, large datasets, and BI tools (e.g., Databricks, Tableau)
Excellent leadership, communication, and stakeholder-influencing skills
Customer-first mindset with the ability to balance technical feasibility, business impact, and user experience
Ability to thrive in a fast-paced environment with competing priorities

Python and Datadog experience
Familiarity with Adobe Customer Journey Analytics or similar MarTech tools
Experience with personalization engines, targeting platforms, or CDPs
2+ years of mentoring or managing junior Product Managers

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.