Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
About the Role
The Process Manager is responsible for:
Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth and excellence in process performance
Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks and improving the effectiveness of our controls.
Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders and accountable executives.
Apply various methods for process improvement (Visual Management, Lean Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk.
Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management and audits
Manage Business Continuity Planning for applicable processes
Engage in strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
Partner effectively with product, analytics, data and compliance teams
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Basic Qualifications:
Bachelor's degree
At least 5 years of experience working in process management, risk management, continuous improvement or project management roles.
At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
At least 2 years of experience leading a team
Nice to Have Skills & Experience
Preferred Qualifications:
Experience using Lean Six Sigma tools & methodology
Experience working in the Financial Industry
Experience working in an Agile workplace environment
Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.