Manager of Project and Customer Services

Insight Global is currently seeking a Manager to lead the Customer Service and Project Services teams for a medical equipment manufacturing company. This role is 5 days a week on site in Richmond Hill. This role oversees both departments, directly managing a team of project managers while also managing the customer service team through a supervisor. The manager provides hands‑on leadership, maintains strong product and pricing knowledge, and ensures sales, distributor, and customer requests are handled accurately, professionally, and on time.

Key Responsibilities:
• Oversee daily operations of PM and CSR teams, addressing performance gaps as needed
• Directly manage the PM team and partner closely with the CSR Supervisor
• Monitor daily/weekly/monthly reports; provide updates and feedback to teams and ownership
• Step in as needed across both functions through cross‑training to assess team effectiveness
• Schedule and approve time‑off for the PM team and CSR Supervisor
• Evaluate and improve processes, productivity, and overall team performance
• Maintain strong knowledge of products and processes; support teams through challenges
• Lead training, and development for both teams; support and evaluate the CSR Supervisor
• Conduct annual performance reviews for the PM team and CSR Supervisor
• Maintain ongoing communication with ownership, including weekly check‑ins

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3-5 years of management experience leading a team of 5 or more employees.
• Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and departments throughout the company
• Computer Proficiency with MS Office Applications
• Strong ability to manage relationships with customers, distributors and other departments
• Must have leadership skills with the drive to teach, develop and mentor other members of the team
• Excellent communication skills

• Familiarity/Experience with SAP
• Ability to read AUTOCAD drawings
• Secondary education (specifically in business/administration)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.