Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for a Technical Business Analyst to join a leading Courier and Logistics customer on their Corporate Technology team. This is a hybrid role based in Mississauga and requires 3x/week on site (Tuesday, Thursday, Friday preferred).
The Corporate Technology team is embarking on a multi‑year initiative to migrate and modernize key capabilities from a sister company into the core enterprise ecosystem. This Technical Business Analyst will play a critical role in requirements gathering, business process mapping, data flow analysis, and supporting technical teams throughout build, integration, and testing.
This role supports net-new projects, focusing on bridging business needs with technical delivery, defining requirements, and ensuring a successful transition of core functionalities into a new enterprise environment.
You will collaborate closely with:
A dedicated PM
Solutions Architect
SMEs from PI & the extended IT organization
Cross-functional IT and business teams
International sister company team
This is a confidential, high-impact, multi-year transformation program—similar in scale to a large cloud migration or core system rebuild.
Key Responsibilities
Business Analysis & Requirements (40–50%)
- Lead end-to-end requirements gathering for complex, multi-stakeholder initiatives.
- Drive discovery sessions, ask probing questions, and challenge assumptions (not acting as a scribe).
- Document functional and non-functional requirements using Jira and Confluence.
-Develop diagrams, workflows, process maps, and data flow documentation.
Systems & Data Analysis (20–25%)
- Analyze existing systems and map current vs. future state capabilities.
- Work with large datasets or data analysis activities as required.
- Break down requirements for technical teams and ensure clarity across all IT workstreams.
Technical Collaboration (20–25%)
- Partner with architects, developers, and SMEs to translate business needs into technical solutions.
- Review API specifications, understand Postman collections, and support light API testing.
- Participate in appsec conversations and ensure requirements align with security needs.
Testing Support (10%)
- Assist with UAT planning and execution.
- Validate requirements against delivered functionality.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3–5+ years as a Technical Business Analyst, ideally on complex, enterprise-scale programs.
-Experience in large multi-year transformations, migrations, or modernization initiatives.
- Ability to interact with senior stakeholders and ask the right, clarifying questions.
- Strong documentation skills using Jira and Confluence.
- Experience building diagrams, process flows, and technical breakdowns.
- Familiarity with APIs, Postman collections, and supporting API testing.
- Comfortable pushing back and influencing outcomes (not an order-taker).
- Strong communication, curiosity, and systems thinking.
Nice to Have Skills & Experience
- Experience in telecommunications or large retail (e.g., Walmart, Loblaws).
- Experience leading or partnering with product teams.
- Experience working in unique/complex industries.
- Data analysis background.
- Exposure to international or cross-border systems.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.