Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for a helpdesk candidate who has experience providing phone support and in person support for hardware and software issues like password resets, VPN issues, or account creations. The ideal candidate has excellent communication and troubleshooting experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1. 1-3+ years experience troubleshooting tier 2 level hardware and software issues
2. Experience troubleshooting Microsoft SCCM and O365
3. Experience installing and troubleshooting desktop and laptop operating systems and applications.
4. Strong collaboration, communication, and customer service skills
Nice to Have Skills & Experience
Experience with Service Now
Experience with Linux Systems
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.