Bilingual Call Centre Representative

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment.

Responsibilities and Duties

Professionally and promptly handle inbound and outbound calls.
Manage assigned files with accurate and timely processing of information.
Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.
Accurately input detailed information into call logs and/or files.
Complete timely follow-up calls to meet deadlines.
Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames.
Enter clear, concise, and professional notes into the system for all files.
Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion.
Complete all assigned tasks within the designated shift.
Maintain an organized workspace conducive to departmental success.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Bilingual in English and French
Basic computer skills.
Proficiency in Microsoft Office, especially Excel.
Strong time management and organizational skills.
Ability to work independently and as part of a team.
Clear and professional communication skills.
Ability to communicate effectively with customers.
High School Diploma or GED (Associate or Bachelor’s degree preferred) OR 3–5 years of equivalent work experience.

Previous customer service or call center experience.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.