Product Owner

Insight Global is seeking an Product Owner to join a leading bank in downtown Toronto on a hybrid schedule. In this role, you will help build a centralized hub for client communication delivering alerts, recommended actions, and activity tracking to enhance the client experience and reduce call center volume. You’ll work closely with stakeholders and cross-functional teams to execute the product roadmap and foundational capabilities.

Responsibilities
• Collaborate with the Senior Product Owner and development teams to plan and deliver digital product capabilities through sprint execution.
• Drive initiatives to reduce contact center calls via digital solutions and improve client experience.
• Develop foundational messaging elements and support branch activities (e.g., credit card activation alerts).
• Manage backlog and user stories in Jira, document processes in Confluence, and utilize design assets in Figma.
• Facilitate Agile ceremonies and ensure alignment with stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 2-5 years of experience in digital product delivery within Agile/Scrum environments.
· Hands-on experience with Jira, Confluence, and Figma.
· Strong stakeholder management and communication skills, with the ability to run sprint meetings
· Willingness to learn and deliver in a fast-paced environment.

• Experience in Banking or Financial Services industry.
• Background in UX design and customer journey optimization

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.