Account Operations Manager

Insight Global is seeking an Account Operations Manager for one our large information technology clients. This role is responsible for the end to end operational support of a leading retail account and serving as the primary point of contact for operational aspects of the business. You will work closely with sales reps that lead the retail account strategy and provide processes consulting expertise to projects and account teams to support the development of customer solution and ensure the efficient execution of operational processes. In this role you will also act as the advocate for the retail partner and provide perspective, communicate expectations and offer feedback to improve processes and capabilities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-Experience with Vendor Central (VC), managing user access, tracking disputes, reconciling DFIs, and handling purchase orders and invoice discrepancies.
-Skilled in managing return authorizations, coordinating logistics, processing Co-Op agreements, remittance, and resolving disputes and chargebacks.
-Ability to manage promotional agreements, support NPIs, maintain product catalogs, and execute marketing programs like Amplify and Instant Ink.
-Proficiency in retail analytics tools (e.g., ThoughtSpot), EDI/API integration, and troubleshooting data quality and inventory discrepancies.
-Strong communication and collaboration skills, including leading weekly meetings with Vendor Managers and coordinating with Finance, Sales, and Returns teams.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.