Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is seeking a highly experienced Senior Business Analyst to lead the functional deconstruction and replacement of a legacy Fiserv Branch Teller and Branch Admin system. This is a mission-critical role in a multi-year core banking transformation effort, focused on unwinding deeply embedded financial processes and rebuilding them in-house.
You’ll work closely with product owners, SMEs, and stakeholders to understand how the legacy system operates, document business requirements, and guide the design of the future-state solution. This is not your average BA role—we need someone who can connect the dots across complex financial workflows, reconciliation logic, and general ledger architecture.
- Analyze and document the functionality of Fiserv Branch Teller/Admin systems
- Reverse-engineer legacy processes and identify business-critical transactions
- Lead discovery sessions to understand what users do, why they do it, and what must be preserved or replaced
- Identify and document controls, checks and balances, and reconciliation logic
- Collaborate with stakeholders to define future-state requirements and product specifications
- Create detailed documentation: BRDs, spec sheets, user stories, process flows, and impact assessments
- Serve as SME for financial components: general ledger, reconciliation, balancing, and transaction integrity
- Work with product owners to guide development teams on what needs to be built
- Help lift and shift core banking functionality from legacy systems to modern platforms
- Engage with users who may not fully understand the system’s purpose—ask the right questions and extract meaningful insights
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Deep experience with Fiserv Branch Teller/Admin or similar legacy banking systems
Strong understanding of financial architecture, including general ledger, reconciliation, and balancing
Proven ability to unwind legacy systems and translate functionality into business requirements
Exceptional documentation skills: BRDs, spec sheets, user stories, process maps
Ability to work independently and become the go-to SME for complex financial workflows
Comfortable navigating green-screen interfaces and legacy transaction environments
Experience in core banking transformation or modernization projects
Strong communication and stakeholder engagement skills
Nice to Have Skills & Experience
Jira, confluence
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.