Change Specialist

Insight Global is seeking a Change Specialist to support a leading Transportation and Logistics client based in Mississauga. This is a hybrid role requiring on-site presence 3 times per week in Mississauga. Occasional travel (twice annually) may be required to London, ON, Richmond, BC, or Ottawa.

Role Overview:
The Change Specialist will play a critical role in supporting and integrating projects into business teams and processes, with a focus on pilot execution, implementation, stabilization, and go-live deliverables. The primary focus is on deploying new tools and processes within the Finance line of business.
The ideal candidate will have a strong understanding of current and upcoming changes to business processes, systems, and technologies. They will act as a liaison and advocate for key stakeholders in the Finance department, ensuring business needs are represented and supported through the development of relevant tools and processes.

Key Responsibilities:

Deployment Leadership

- Organize and lead a cross-functional deployment team through preparation, implementation, and stabilization phases.
Oversee:
- Pilot execution
- Change management planning, readiness, and reinforcement
- Tactical and strategic communications
- Training development and delivery
- Process and field engineering design and stabilization
- Procurement and supply coordination
- Analytics and reporting development
- Performance measurement
- IT equipment and user accessibility
- Coordination with stakeholders, especially in Finance
- Lessons learned exercises

Stakeholder Engagement & Communication

- Translate and communicate project initiatives and future-state processes to internal and external stakeholders.
- Advocate for field and business team interests in project working sessions.
- Ensure appropriate stakeholder identification and engagement throughout the project lifecycle.
- Communicate regularly with business teams on upcoming changes, expectations, and status updates.

Strategic Change Management

- Apply structured change management methodologies, including risk identification and mitigation planning.
- Develop success criteria and measurement systems to track adoption, utilization, and proficiency.
- Identify resistance and performance gaps; collaborate with business teams to implement corrective actions.
- Visit terminals to gather feedback and understand current challenges and future needs.

Leadership & Influence

- Lead by influence, leveraging peers and organizational resources to support project execution.
- Maintain a holistic understanding of the business to ask the right questions and ensure clarity of objectives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Change Management
- Minimum 5 years of corporate-level change management experience
- Proven ability to manage complex, long-term communication projects

Stakeholder Engagement
- Comfortable working with all levels of the organization, from front-line staff to executive leadership

Communication
- Strong verbal and written communication skills
- Ability to translate technical and strategic initiatives into clear, actionable messaging for diverse audiences

Analytical & Reporting
- Experience reporting on qualitative data and change KPIs
- Skilled in developing action plans to address performance gaps and resistance

Project & Process Knowledge
- Familiarity with business process changes, especially in finance
- Strong financial acumen
- Understanding of deployment phases: pilot, implementation, stabilization, and go-live

- Bilingualism (English/French) is strongly preferred
- Experience working with tools such as SAP S/4Hana, ERP systems, and eProcurement platforms
- Certificate in Change Management

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.