BSA

Insight Global is looking for a Business System Analyst to join a leading bank in Toronto for a large AI implementation project. The successful candidate will have a strong foundation in business analysis and a proven track record of transitioning into system-focused roles. The ideal candidate will bring over 5 years of experience in financial services, with deep expertise in automation, AI technologies—including agentic AI—and customer experience platforms.

Key responsibilities include following:
- Collaborate with stakeholders to gather and document business and system requirements.
-Work within a standard Waterfall environment to support project delivery.
-Design and optimize workflow automation processes.
-Contribute to initiatives involving AI automation and agentic AI technologies.
-Partner with UI/UX teams to ensure seamless user experiences across business applications.
-Interface with agent desktop platforms such as -Genesys and Verint.
-Support projects involving financial transaction systems and API integrations.
-Participate in solution design, testing, and implementation phases.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-5+ years of experience in BSA/BA roles, ideally within the financial sector.
-Strong understanding of automation workflows, -AI-driven solutions, and agentic AI.
-Experience with UI/UX collaboration and customer-facing technologies.
-Familiarity with Genesys, Verint, and agent desktop tools.
-Solid grasp of financial transaction processes and API architecture.
-Exposure to IVR systems is a plus.
-Excellent communication and documentation skills.

-Started career as a Business Analyst (BA) and evolved into a Business Systems Analyst (BSA).
-Experience working in enterprise-level environments with cross-functional teams.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.