Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
Insight Global is looking for a Sr ITSM Analyst for one of our large financial institutions. As a Sr ITSM Analyst, you will leverage your IT service management expertise to support the delivery of reliable and efficient IT operations. This role involves resolving complex incidents, driving improvements to ITSM processes, and collaborating with technical teams, business stakeholders, and vendors. You will analyze service performance data to recommend enhancements, maintain process documentation, and contribute to business continuity planning. Supporting and mentoring junior team members, you will help ensure best practice adoption across the ITSM team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Deep knowledge of IT Service Management process (ITIL principles)
• Experience with ServiceNow platforms
• Expertise in Operational Reporting systems (PowerBI or Tableau)
• Cybersecurity (risk management, implementing security controls)
• Analytical and problem-solving abilities
• Strong stakeholder engagement and communication
Nice to Have Skills & Experience
• Experience leading business continuity or disaster recovery exercises
• Experience optimizing ServiceNow workspaces and reports
• Advanced data modeling and performance tuning
• Experience with user training and ITSM tool adoption
• Experience mentoring or training junior team members
• Cloud computing expertise (AWS, Azure, or Google Cloud)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.