Insight Global is seeking a Senior Support Engineer to join a global SaaS company, at their Toronto office (5 days/week onsite). This is a high-impact opportunity to be the first technical support hire in North America, working closely with the Customer Success team to support two core product pillars: brand management and marketing compliance, including co-op fund management and creative automation tools.
In this role, youll act as the technical bridge between engineering and customer-facing teamstriaging and resolving complex product issues, building internal tools, and contributing to product improvements. Youll work across the full stack, support production systems, and help shape regional support strategy. This is a great opportunity for a technically strong, service-oriented engineer who thrives in collaborative, fast-paced environments.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 58 years of experience as a full stack or support engineer
- Strong proficiency in JavaScript/TypeScript and React.js
- Proven ability to debug and resolve issues across frontend and backend systems
- Experience writing and deploying patches, hotfixes, or small enhancements
- Familiarity with RESTful APIs, AWS (or other cloud platforms), CI/CD, and Git workflows
- Strong communication skillsable to explain technical issues to both technical and non-technical stakeholders
Comfortable working onsite in Toronto, 5 days/week
- Experience with Ruby on Rails or similar backend frameworks
- Experience with observability tools like Sentry, New Relic, or similar
- Exposure to Python, GraphQL, feature flagging, and admin tooling
- Experience in technical customer-facing roles (e.g., support engineering, technical account management)
- Background in SaaS products related to marketing, compliance, or brand management
- Ability to analyze support trends and propose systemic improvements
- Interest in growing into a leadership role as the team scales
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.