Technical Call Center Agent

Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team at a Fortune 100 IT company. The Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls from B2B clients. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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- 2+ years general call center/CSR/sales experience
- Strong communication skills in English and French, both written and verbal
- Technical aptitude with databases/software/platforms
- Proficient with Microsoft Suite
- Excellent phone presence and overall energetic individual
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information to customer by using the appropriate methods/tools

- Microsoft Dynamics experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.