Insight Global is seeking a dedicated and innovative UX Content Specialist to join a Big 5 banking client digital delivery team on a hybrid basis in downtown Toronto. The UX content writer will join the for the Frontline User Experience (FLUX) team, you'll be responsible for writing, editing and managing content for employee-facing digital tools. The ideal candidate should possess a robust writing background, with experience in journalism and technical writing, particularly in UX. They should have a knack for persuasive marketing writing and demonstrate strong analytical skills. A background in technical or UX writing will be essential, as will the candidate's ability to craft persuasive marketing content. Strong analytical skills are a must to navigate process flows and tight timelines effectively.
ontent Design: Create and update content using analytics and research. Ensure it meets CIBC's standards. Coordinate with the Translation team.
* Content Operations: Maintain the content design system. Lead style guide reviews and drive enhancements. Manage and prioritize content backlogs.
* Communication: Collaborate with team members and stakeholders. Use tools to support content updates and promote plain language.
* Development and Collaboration: Manage multiple initiatives. Work with a cross-disciplinary team to provide great user experiences.
* Quality Control: Use tools like Confluence, JIRA, and Figma to manage content. Assess new tools for efficiency.
* Research: Participate in user research and make content recommendations. Prepare presentations for stakeholders.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
· 4+ years experience in UX Writing / Content Design.
· WCAG standards.
· JIRA, Microsoft 365, Figma
· CP style. (Canadian Press)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.