Insight Global's client is looking for a Business Analyst to join their team as they have a team member going out on maternity leave. The person that they will be backfilling wears multiple hats, but her main responsibilities include working as a Business Analyst within the Manufacturing team and is heavily involved in all of the manufacturing projects, helping the project managers with gathering requirements and documentation.
Here are some of the projects they would be involved in:
QMS- quality management system - heavily involved in this project as its just kicking off, gathering requirements and documenting.
CFR - trying to capture all the technical requirements to document them to comply with the FDA
ProjectNow - own the team spaces in ProjectNow.
Another piece of this role is the ops lead experience. They will be working as an ops lead, managing the critical applications and managing the infosys technical team.
Position Responsibilities
· Conduct meetings with department heads within Business Unit (BU) to understand process and to ensure that stakeholder IT needs are being met and dealt with appropriately.
· Conduct in-depth analysis to elicit comprehensive business requirements and use cases, to interpret and to recommend solutions.
· Deliver precise functional specifications, wireframes, and user stories that include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to end users and technical staff.
· Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement enhancements and solutions.
· Diagram process flows.
· Assist technical and configuration team members with triage to ensure that business requestor is aware of potential resolution options.
· Communicate proactively and effectively all assigned pending demand and active work throughout agile sprints or projects. It can be anticipated that there will be numerous concurrent sprints of varying size and complexity.
· Manage multiple stakeholder groups, translating and interpreting business needs into actionable requirements and into deliverable solutions.
· Provide guidance to internal Business Leads on application functions.
· Support change management activities by assisting with development of training materials, training scenarios, documentation, communication and change impacts.
· Maintain and develop relevant expertise in the domain.
· Assist with incident triage and end-user support or enhancement requests and testing.
· Lead and manage AMS teams in addressing day to day issues, changes, service requests and process improvement initiatives
· Lead and drive the high priority incidents investigation and resolution by coordinating with various stakeholders, identifying root causes, implementing corrective actions, and communication to minimize business impact.
· Monitor and report IT Business SLA KPI
· Manage bi-weekly portfolio review meetings and coordinate with the team members for updates to PNOW
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-5 years of Business Analyst experience, someone who can independently manage projects and deliverables
-2-3 years of Manufacturing experience- understanding of the functionality and terminology- being able to ask the right questions to actually capture the requirements
-Experience with IT service management (ITSM) tools and frameworks.
-ServiceNow experience -Managing things within Servicenow
-Experience with (CMDB) Configuration Management Database - they do a lot of work in CMDB
-Someone who can work independently
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.