Insight Global is seeking a Sr Telecom Analyst to join the Telephony team at a top insurance client. This resource will be responsible for overseeing and evolving the cloud-based Genesys environment, ensuring seamless integration with Salesforce, web chat, and SMS messaging platforms. Day to day responsibilities include implementing data, expanding workflows, and providing on call support.
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Experience with outbound dialer initiatives
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.