Insight Global is looking for a Process Manager to join our Fraud & Controls team to drive transformation across the P&BB space. Our focus is primarily on the intersection of fraud prevention and mitigation across all customer channels (e.g., branches, online, contact centers, operations centres); and as the team evolves, will have a broader enterprise-wide focus. This position is well suited to entrepreneurial individuals looking to build on past transformation experience while learning about the FI and the financial services industry.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
3-5 years of relevant experience in financial services
Post-secondary degree in related field of study
Experience in Process Management methodology (Lean Six Sigma) is an asset
Proficient in using MS Excel or other data management tools to arrive at data-driven insights and conclusions
Proficient in using MS PowerPoint or other tools to tell stories, communicate ideas, proposals and outcomes to stakeholders
Strong problem solving and communication (verbal and written) skills
Strong client facilitation and coaching skills (e.g., presentations, workshops, project kickoffs)
Strong analytical & problem-solving skills
Familiarity with process improvement methodologies and process mapping
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.