ServiceNow CMDB Admin

Insight Global is seeking an experienced ServiceNow CMDB Admin to join our dynamic team on a 6-month contract basis. The successful candidate will be responsible for onboarding new and existing Configuration Items (CIs) into ServiceNow Discovery and Service Mapping within our complex IT environment. The administrator This environment includes a mixture of Windows and non-Windows servers, as well as various network gear. This role requires experience in ServiceNow CMDB administration, discovery, and service mapping.

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· 5+ years of experience with the ServiceNow platform
· 5+ years of configuration management and CMDB maintenance experience
· Service mapping project before not just the CMDB
· Working knowledge of the Common Service Data Model (CSDM).
· Hands-on experience with Service Mapping and Discovery processes
· Expertise in data intake integrations from various sources
· Development and maintenance of CMDB policies, processes, and standards
· Proficiency in troubleshooting complex ServiceNow CMDB issues
· Experience in identifying and resolving Discovery issues
· Knowledge of Windows servers, non-Windows servers (UNIX, Linux) and network gear
· In-depth understanding of networking principles and protocols
· Familiarity with ServiceNow reconciliation process and mapping frameworks
· Proficiency in ServiceNow discovery patterns and scripts (PowerShell, JavaScript)
· Completion of ServiceNow discovery fundamentals certification
· Excellent written and verbal communication skills
· Strong analytical and problem-solving abilities
Ability to work independently and collaboratively in a fast-paced environment
· Bachelors degree in Information Technology, Computer Science, or related field, or equivalent experience
· Preferred accreditations/certifications in ServiceNow products like Discovery, Service Mapping, and ITOM
· ITIL 4 certification is considered an asset
· Minimum 5 years of experience with ServiceNow CMDB, Discovery, and Service Mapping
· Experience in complex IT environments with diverse systems and networks.
Demonstrated ability to effectively manage multiple tasks and priorities.

Responsibilities:
CMDB Management:
· Key contributor to manage and maintain the ServiceNow CMDB.
· Onboard new and existing CIs into ServiceNow Discovery and Service Mapping.
· Ensure data accuracy and integrity within the CMDB.
Service and CI Integration:
· Gather information from stakeholders to map services and service offerings.
· Record, update, and maintain CIs in the CMDB, ensuring updates post-change implementation.
Service Mapping:
· Implement and perform Service Mapping in a complex environment, including Windows/non-Windows servers and diverse network equipment.
Troubleshooting and Analysis:
· Troubleshoot Discovery errors, identify root causes, and implement solutions.
· Provide analysis and develop documentation for the Discovery process.
Policy and Process Development:
· Develop and implement CMDB policies, processes, procedures, and standards.
· Configure and optimize Identification and Reconciliation Engine (IRE) rules.
· Monitor and improve the CMDB health dashboard.
Collaboration and Compliance:
· Collaborate with various teams for proper integration and data integrity.
· Ensure compliance with ITIL best practices and organizational policies.
· Act as a stakeholder in ITIL practices: Incident, Problem, Change.
Reporting and Documentation:
· Provide regular reports and status updates to management.
· Document key technical decisions, issues, and enhancements.
Training and Support:
· Conduct training and support other team members as needed.
· Ensure smooth transition from development to operation by working with the support team.
Project Involvement:
· Communicate and collaborate with project team members and stakeholders.
· Provide guidance and expertise throughout the project lifecycle.
· Execute change requests and bulk updates for CMDB configuration.
Additional Responsibilities:
· Perform other related activities and deliverables as required.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.