Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.
Day to Day activities include:
* Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
* Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
* Enterprise networking environments including Data Centre, Campus and Cloud networks
* Campus Wired & Wireless environments
* Policy management and control platforms for wired, wireless and VPN
* Network-based security appliances such as firewalls & intrusion prevention system (IPS)
* Network Services Automation
* Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
* Customer Engagement - IP telephony & Contact Center services
* Room-based video collaboration endpoints and video interoperability systems
* Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
* Leads change, incident, and problem management tasks with production network team.
* Knowledge management input, development of support runbooks and transition to operational process.
* Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
* Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
* Responsible to comply with corporate IT and Security policies.
* Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
* Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.
* Provide mentorship within the Team as a Senior technical resource.
* Provide 24x7 on-call support on a rotating basis.
* The ability to work occasional early or late shifts to support changes.
* Occasional travel will be required.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- A university degree or college diploma in Computer Science or a related discipline.
-Minimum of 10 years' experience with network support in Enterprise class IT environments.
* o TCP/IP, DNS and web-based technologies
* o Datacenter (Cisco Nexus)
* o LAN (Cisco/Meraki) (moving from cisco to meraki)
* o Routing (OSPF, BGP)
* o SD-WAN (Aruba/SilverPeak)
* o Wireless network (Cisco/Meraki)(moving from cisco to Meraki)
* o Network Analysis Tools (Viavi/PRTG)
* o Cloud Networks: Azure, GCP, AWS
o Firewall (CheckPoint), IPS (Cisco Firewpower)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.