Payment Solutions Analyst

This position is responsible for the governance and daily operational support of the end-to-end life cycle of our gift card programs. In this role, individual will utilize problem solving and analysis to drive business outcomes and respond to franchisee owners' inquiries. The role requires coordinating and managing offshore team members in execution of daily routines as well as dealing with escalations. You will work cross-functionally, and play a key role is communicating expectations between teams for POS set-up and overall payment solutions.



Core responsibilities:

· Performing monthly reconciliations and journal entries for our Gift card program

· Performing root cause analysis and problem solving for any disputes and inquiries sent by franchisees

· Liaison with our gift card and banking partners to execute on tasks (e.g., merchant setup and logistics) and to resolve disputes

· Data analysis and reporting for core processes

· Managing team to ensure proper tracking and achievement of Key Performance Indicators (KPI's)

· Ensure end to end process standard operation procedures are current and executed against

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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· Bachelor's Degree Required

· 2+ years of knowledge/experience working with and analyzing large data sets

· Strong Microsoft Excel skills (e.g., pivot tables, v-lookups, power query an asset)

· Basic Accounting knowledge for booking journal entries

· Should be customer centric, problem solver and detail oriented

· Ability to prioritize tasks and have an ownership mentality

· Experience in gift cards

· Experience in a large enterprise environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.