Help Desk Analyst - Junior

Post Date

Jan 16, 2023

Location

Mississauga,
Ontario

ZIP/Postal Code

L5N 0B4
Canada
Feb 09, 2024 Insight Global

Job Type

Contract

Category

Analyst

Req #

VMS-BMO-47839-1

Pay Rate

$21 - $26 (hourly estimate)

Who Can Apply

  • Candidates must be legally authorized to work in Canada

Job Description

Job Title: Help Desk Analyst - Junior
Possibility of extension: possible contract will be for a minimum of 6 months with a max of 12 months
Possibility of FTE: possible
Hours of Work: Monday-Friday: 8:00-4:30-Over time possible
Working Location: Remote currently but with the possibility of Hybrid in the future 2465 Argentia Rd Mississauga ON
Bill Rate: 35.79/hr

GROUP/PROJECT INFO:
Fulfill routine and occasionally non-routine transactions internal business partner and/or external customer inquiries/ requests and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards.

ROLE SUMMARY:
  • Project is based on replacing system of wire payments to electronic based payments
  • Replacing current process to web based though migration of customer data

    RESPONSIBILITIES INCLUDE but are not limited to:
  • Conversion of wire payment data from spreadsheets to new electronic system
  • Validation of all data on spreadsheets and transferring applicable information though bank programing programs
  • Transferring information correctly though the use of Excel VLOOP UP and Pivot tables -given raw data and responsible for creating a pivot table to convert the information in to the new system
  • Processing of wire payments as secondary function

    TOP SKILLS / EXPERIENCE:
  • Previous data entry experience
  • Good working knowledge of the MS Suite of products specifically Excel VLOOKUP up pivot tables*
  • Ability to organize and prioritize organize and make critical decisions
  • Attention to detail working with sensitive information

    SOFT SKILLS:
  • Verbal and written communication skills attention to detail customer service and interpersonal skills.
  • Ability to work independently and manage ones time.

    NICE TO HAVES
  • Previous experience in wire payment environments
  • Experience in data migration

    EDUCATION/CERTIFICATIONS:
  • University Degree*/College Diploma

    Interview Process:
    One Round -up to 60min Teams meeting with HMs and supervisor
    Format will consist of behavioral and getting to know you type questions.
  • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.