Help Desk Analyst - Junior

Job Title: Help Desk Analyst - Junior
Possibility of extension: possible contract will be for a minimum of 6 months with a max of 12 months
Possibility of FTE: possible
Hours of Work: Monday-Friday: 8:00-4:30-Over time possible
Working Location: Remote currently but with the possibility of Hybrid in the future 2465 Argentia Rd Mississauga ON
Bill Rate: 35.79/hr

GROUP/PROJECT INFO:
Fulfill routine and occasionally non-routine transactions internal business partner and/or external customer inquiries/ requests and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards.

ROLE SUMMARY:

Project is based on replacing system of wire payments to electronic based payments

Replacing current process to web based though migration of customer data

RESPONSIBILITIES INCLUDE but are not limited to:

Conversion of wire payment data from spreadsheets to new electronic system

Validation of all data on spreadsheets and transferring applicable information though bank programing programs

Transferring information correctly though the use of Excel VLOOP UP and Pivot tables -given raw data and responsible for creating a pivot table to convert the information in to the new system

Processing of wire payments as secondary function

TOP SKILLS / EXPERIENCE:

Previous data entry experience

Good working knowledge of the MS Suite of products specifically Excel VLOOKUP up pivot tables*

Ability to organize and prioritize organize and make critical decisions

Attention to detail working with sensitive information

SOFT SKILLS:

Verbal and written communication skills attention to detail customer service and interpersonal skills.

Ability to work independently and manage ones time.

NICE TO HAVES

Previous experience in wire payment environments

Experience in data migration

EDUCATION/CERTIFICATIONS:

University Degree*/College Diploma

Interview Process:
One Round -up to 60min Teams meeting with HMs and supervisor
Format will consist of behavioral and getting to know you type questions.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.