Jr Technical Support

About the job

Insight Global is currently looking for an IT Support Analyst for a contract role, with a possibility of being extended or converted to full-time. The ideal candidate will be a self-starter, confident, adaptable, collaborative and client service focused.



Responsibilities:

Provides support to resolve incidents. This role will be required to provide on call support evenings and week-ends on a rotational basis

Serve as the first point of contact for customers seeking technical assistance over the phone or email with first class customer service

Perform remote troubleshooting through diagnostic techniques/questions, determine the best solution, and walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel and provide accurate information on IT products or services

Record events and problems and their resolution in ticketing system

Follow-up and update customer status and information. Pass on any feedback or suggestions by users to the appropriate internal team

Troubleshooting experience for end user hardware

Troubleshooting experience for Windows and Office, and other Windows applications

Exposure to iPhones and Android phone troubleshooting/set up

Must have access to a car and live within 30 minutes from Markham

Nice to have:

IT Help Desk experience.

Knowledge of Microsoft Office add-ons management

Knowledge on how to troubleshoot audio-video equipment

IP telephony

Experience working in a law firm

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.