Customer Service Rep - Senior

Position Title: Customer Service Representative
Start Date: December 14 2022
End Date: December 14 2023
Physical Work Location: 250 Yonge Street Remote for now
Bill Rate: 32/hr

Summary: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. 5 to 7 years customer service related experience required. Skills and Competencies: Verbal and written communication skills attention to detail customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.