IT Service Manager

Day to day:
Insight Global is searching for an IT Service Manager to support a major academic hospital system in Oklahoma City. This role will serve as a key liaison between hospital operations and IT service delivery, ensuring consistent, high-quality support across multiple hospital sites. The IT Service Manager will be responsible for driving onsite engagement through daily tiered huddles, reporting on service performance, and managing core ITIL processes. This individual will collaborate closely with clinical and technical teams, the PMO, and leadership to ensure operational excellence and continuous improvement.

Responsibilities include attending onsite hospital huddles, reporting on call volumes, patient-impacting issues, and safety concerns, participating in daily operational calls, leading weekly ITSM moments, managing change and problem management processes, and overseeing asset management. The role requires strong communication skills, the ability to travel between hospital sites, and a deep understanding of IT service management in a healthcare environment.
The ideal candidate will have 3–5 years of experience working within IT Service Management using ServiceNow, with hands-on expertise in incident, change, problem management, service requests, SLA tracking, and root cause analysis (RCA). A completed bachelor’s degree and a current ITIL certification are required, with preference given to candidates who have implemented and matured ITIL processes and hold additional ITIL Practice Manager certifications. Experience working in a hospital setting is a strong plus.

Compensation:
$85,000 and up based on experience

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include available request

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3-5 years of experience working within IT service management within ServiceNow
o Incident management
o Change management
o Problem management
o Service requests
o RCA (root cause analysis)
o Measuring SLA tickets
- Completed Bachelors degree
- Current version of ITIL certification
o Experience implementing and maturing ITIL processes (Information Technology infrastructure library)
o Ideally 1+ more ITIL practice manager certification (preferred)
- Strong communication skills!

Pluses:
- Experience working in a hospital

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.