Insight Global is seeking a Healthcare Customer Service Rep to join the telecommunications team for the largest Oklahoma-owned health systems in Oklahoma City, OK. This will be a night shift working hours of 10:00pm-6:00 am. This person will be cross trained on customer service phone operating, as well as tele-sitting virtual patient monitoring systems, which this person will be rotating between. This role requires a high level of sensitivity and compassion when communicating with patients and caregivers. Please keep in mind that this is a hospital system and are open 24/7- This role will require great attendance and punctuality even on weekends and holidays as needed. Other responsibilities include:
· Answer phones and route the calls to the appropriate recipient.
· Oversee the virtual tele-sitting system which ensures that at-risk patients are being properly monitored.
· Handle sensitive cases and situations with compassion and discretion.
· Having great attendance and punctuality is a must.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Experience in the healthcare/medical field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.