Customer Success Manager (Epic)

* Manage and escalate issues and problems

* Align goals across 2 organizations

* Enhancements, optimization requests, upgrades, etc. - any changes in the system

* Customer that just went live: surgical apps are most important

* Good management skills, good relationship skills -- all about success management and keeping ppl happy

* Integris uses Cerner lab- moving to beaker (epic model that does lab) - strategic initiate on road map -- Has to work with customer to get this fit into their road map -- this person bridges that road map gap

* Will eventually carry more than 1 site in this role, within 6 months will have 2-3 sites

Has implemented Epic in a hospital

Strong communication and relationship building skills

Effective problem solving

Slicer dicer, Signal, financial pulse -- modules in Epic to manage performance

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.