Tier 2 Helpdesk (Tulsa, OK)

A large Information Technology client is seeking a Tier 2 Helpdesk Analyst to support their client (Magellan). These individuals will be providing Networking and Server support via telephone and email requests. They should be comfortable in general technical troubleshooting and have excellent customer service skills.

- 2+ years' experience in Tier 2 Helpdesk support

- General technical skills -- Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop

- Specific technical skills - Basic understanding of SQL, relational databases, Boolean statements, report structure and design, Single sign on (SSO), mobile app usage

- Experience using RDM (Remote Desktop Management) skills

- Strong network and server support experience

- COVID vaccination

- Reliable transportation

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.