Job Description
The Help Desk Analyst I (HDA I) supports the IT organization by assisting with the automation, implementation, and support of new technologies that help maintain a current, stable, and optimized desktop environment. This role serves as a highly skilled technical support professional responsible for desktop support, software deployment, troubleshooting, customer service, and continuous process improvement.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Knowledge of desktop support concepts, hardware, software, and software licensing practices.
Experience imaging, configuring, and deploying desktop and laptop systems.
Strong troubleshooting and problem-solving skills with the ability to identify root causes and implement solutions.
Experience installing and supporting hardware, software, printers, and peripheral devices.
Excellent interpersonal, communication, and customer service skills.
Ability to work independently and as part of a team in a fast-paced support environment.
Strong organizational skills and attention to detail.
Experience with ServiceNow and Knowledge Base management is preferred.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.