Job Description
DAY TO DAY:
A client of Insight Global is seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.
Key Responsibilities
• Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
• Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
• Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
• Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.
SALARY: 120K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must Haves:
• 3-5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
• Familiarity with Agile and/or iterative delivery methodologies
Nice to Have Skills & Experience
Plusses:
• Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
• Bachelors/Masters Degree
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.