Job Description
Day-to-Day:
• Answer inbound customer phone calls and resolve inquiries
• Assist customers with questions and problem resolution
• Make outbound calls to insurance agents and brokers to verify information
• Respond to customer and partner requests via email
• Enter and update information within insurance-tracking databases
• Learn and communicate product features and information
• Maintain accurate records and documentation
• Support additional customer service and administrative tasks as assigned
No outbound sales responsibilities
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of call center experience in the insurance industry
• Working knowledge of Microsoft 365 Suite (Teams, Outlook, Excel, etc.)
Typing speed of 27 WPH
Nice to Have Skills & Experience
• Experience supporting insurance agents and brokers
• Experience working in insurance-tracking or CRM databases
• Remote CSR experience
Product knowledge training or experience in regulated industries
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.