Senior IT Infrastructure Engineer- Citrix

A major client of Insight Global is seeking a Senior IT Infrastructure Engineer focused on Citrix. This role requires deep expertise across Citrix technologies—including a clear-eyed view on where CVAD on-prem ends and Citrix DaaS / cloud-hosted delivery begins—alongside strong adjacent skills in virtualization, hybrid cloud, identity, and observability. If you get satisfaction from a fast logon, a clean ADC policy, and a session that never drops, we want to talk.

Responsibilities
Citrix and end-user computing platforms
Architect, deploy, and maintain Citrix Virtual Apps and Desktops (CVAD), Citrix ADC (NetScaler), Citrix Cloud services, StoreFront or Workspace integration, and related components for resilient application and desktop delivery.
Diagnose and remediate complex performance issues including ICA latency, HDX/EDT protocol behavior, profile and FSLogix/container issues, session reliability, and application publishing conflicts; tune Workspace Environment Management (WEM) policies for logon optimization and resource management.
Ensure high availability, reliability, and scalability of Citrix and dependent services.
Infrastructure and cloud operations
Deliver hybrid infrastructure services across on-premises and cloud (Azure/AWS) aligned to organizational standards.
Administer VMware vSphere including clusters, host optimization, resource pools, and virtual networking for Citrix workloads.
Oversee SAN/NAS provisioning, replication, and performance tuning for session hosts and user data patterns.
Support enterprise backup and recovery platforms (for example Veritas, Commvault, Rubrik) for Citrix and infrastructure targets.
Service optimization and cost management
Evaluate and optimize resource utilization across on-premises and cloud platforms.
Implement cloud governance strategies for spending and workload lifecycle.
Recommend cost-saving strategies for compute, storage, and cloud consumption.
Analyze trends and propose improvements to service efficiency and availability.
Security, compliance, and risk management
Maintain compliance with organizational, industry, and regulatory standards.
Implement patch management strategies across Citrix, virtualization, and operating systems.
Monitor and remediate vulnerabilities across on-premises and cloud workloads.
Collaborate with cybersecurity on secure architecture, endpoint protection, and threat mitigation.
Participate in business continuity and disaster recovery planning and testing.
Technical leadership and support
Serve as subject matter expert for Citrix and related infrastructure technologies.
Provide Tier 3/4 support for critical incidents and complex technical issues.
Mentor junior staff and shape best practices across IT operations.
Lead infrastructure projects, migrations, and modernization initiatives.
Performance monitoring, capacity, and documentation
Monitor health and performance across Citrix, VMware, storage, and cloud platforms.
Analyze usage trends to forecast capacity and plan scaling.
Implement observability for proactive detection and clear escalation paths.
Maintain architecture diagrams, SOPs, runbooks, dashboards, and stakeholder-ready RCAs.
Collaboration and stakeholder engagement
Collaborate with application teams, security, network engineers, and business units.
Participate in architectural reviews with actionable recommendations.
Communicate impact and trade-offs clearly to non-technical stakeholders.
Align infrastructure strategies with organizational goals and future-state architecture.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5-8+ years supporting enterprise IT infrastructure in hybrid on-premises and cloud environments.
Hybrid cloud integration and workload migration, including Citrix DaaS / cloud-hosted delivery models and working awareness of Azure Virtual Desktop as an adjacent technology landscape.
Hands-on Citrix experience across installation, configuration, troubleshooting, and performance tuning.
Experience supporting Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, Citrix ADC (NetScaler), StoreFront, and Workspace Environment Management.
Ability to troubleshooting complex Citrix performance issues including ICA latency, profiles, and application delivery
Proficiency with VMware vSphere, vCenter, ESXi, resource pools, and virtual networking.
Knowledge of identity and access management (Active Directory, Microsoft Entra ID / Azure AD).
Strong understanding of networking fundamentals (TCP/IP, DNS, load balancing).
Experience with patching, vulnerability remediation, and hardware lifecycle management.
Familiarity with backup and recovery systems and best practices.

Automation and scripting: PowerShell, Citrix SDKs, API integrations.
Enterprise security controls across virtual and cloud environments.
Azure or AWS cloud services: compute, networking, identity, storage.
Enterprise storage provisioning, replication (for example SRDF, SnapMirror), and performance tuning.
Monitoring tools such as Citrix Director, ControlUp, vRealize, SolarWinds, Azure Monitor.
Documentation, diagrams, and architectural standardization at enterprise quality.
ITIL-aligned service management: incident, problem, and change practices.
Familiarity with approved AI assistants for log summarization and automation scaffolding is a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.