Job Description
Overview
We are seeking a Desktop Support Technician to support end-user device deployment and onboarding, with a strong focus on laptop imaging and configuration. This role will be responsible for preparing and provisioning corporate laptops using SCCM and supporting mobile device management through Intune for specific business units.
This is a hands-on role ideal for someone with strong technical troubleshooting skills and experience in high-volume device deployments.
Key Responsibilities
Perform laptop imaging, configuration, and deployment for new hires and existing employees
Utilize SCCM (Microsoft Endpoint Configuration Manager) to image and manage corporate laptops
Support Intune (Microsoft Endpoint Manager) for device provisioning and management (CSR/user groups)
Install, configure, and troubleshoot Windows OS, drivers, and enterprise applications
Provide deskside and remote support for hardware, software, and connectivity issues
Set up user accounts, permissions, and access in accordance with IT policies
Track inventory, asset management, and device lifecycle processes
Document imaging processes, deployment steps, and support tickets in ITSM tools
Work closely with onboarding teams to ensure timely device readiness for new employees
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Required Qualifications
2+ years of Desktop Support / IT Support experience
Hands-on experience with laptop imaging and deployment in a corporate environment
Experience using SCCM for OS deployment and patching
Familiarity with Intune / Microsoft Endpoint Manager
Strong knowledge of Windows 10/11 and Microsoft Office suite
Experience troubleshooting hardware (laptops, docks, peripherals)
Excellent communication and customer service skills
Nice to Have Skills & Experience
Preferred Qualifications
Experience supporting high-volume onboarding or refresh projects
Understanding of Active Directory, Group Policy, and Azure AD
Exposure to ticketing systems (ServiceNow, Remedy, etc.)
Basic networking knowledge (VPN, Wi-Fi, TCP/IP)
CompTIA A+, Microsoft certifications, or similar
Nice-to-Have
Experience supporting multiple device management environments (SCCM + Intune coexistence)
Automation or scripting exposure (PowerShell)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.