Job Description
We are seeking a Software Developer (2+ years experience) to support the development and enhancement of Contact Center solutions, with a focus on outbound dialer platforms.
In this role, you will work alongside senior engineers to build and maintain the application and integration layer that connects dialer systems with enterprise platforms. This is a great opportunity to gain hands-on experience in building scalable systems that support customer engagement.
Key Responsibilities
• Support development and enhancement of contact center applications and dialer-related services
• Assist in building and maintaining .NET APIs and backend services
• Help integrate dialer platforms with enterprise systems (customer data, policy systems, etc.)
• Contribute to features related to:
○ Lead ingestion and segmentation
○ Workflow processes
○ Campaign support and result tracking
• Assist with troubleshooting production issues and resolving bugs
• Support system performance and reliability improvements
• Collaborate with senior developers, business, and operations teams on new features
• Follow established coding standards and best practices
Continue learning and growing technical skills within the team
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years of .NET / C# development experience
• Experience building or supporting APIs and backend services
• Experience working with system integrations or connecting applications to other platforms
• Exposure to CI/CD pipelines (Azure DevOps, GitHub, Jenkins, etc.)
• Experience supporting applications in production environments (basic troubleshooting, debugging)
• Foundational understanding of system design and scalability concepts
• Strong problem-solving skills and willingness to learn and take ownership of tasks
Strong communication skills and ability to collaborate with technical and business teams
Nice to Have Skills & Experience
• Exposure to contact center technologies or dialer platforms
• Experience with NICE (CXone or similar)
• Exposure to AI or automation concepts within applications
• Familiarity with event-driven architecture or messaging systems
• Cloud exposure (AWS or similar)
Background in financial services or insurance
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.