Job Description
Insight Global is looking for an Operational Technology Engineer/Analyst is a hands‑on role responsible for the 24/7 support, reliability, and continuous improvement of one of our large energy customers mission‑critical Outage Management System (OMS). This position supports a custom‑developed, two‑tier OMS application written in Visual C++ with an Oracle database and blends application and database troubleshooting with strong operational awareness and disciplined incident response. The role owns day‑to‑day OMS operations, including monitoring, Level 2/3 incident and problem management, root‑cause analysis, and delivery of break/fix work and small enhancements in a controlled OT environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Development experience with C++
Visual C++ would be preferred; not required
Experience working with relational databases (Oracle, SQL, PL/SQL)
The application sits in Oracle; Oracle experience will be heavily preferred
Ability to monitor a ticketing system and troubleshoot bugs/breaks within the application
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.