Growth Specialist

Insight Global is seeking a Growth Specialist for our client, a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America’s fastest-growing community-based broadband network. The Growth Specialist will play a key role in expanding access to high-speed home internet across Cleveland by helping new customers subscribe to our client's internet service. This role will focus on high-volume outbound calling, community outreach, and lead follow-up to identify potential subscribers and guide them through the process of signing up for service. The Growth Specialist will work closely with the Customer Experience and Installation teams to ensure customers understand installation requirements and experience a smooth onboarding process. Success in this role will require strong communication skills, persistence, task orientation, and a genuine interest in helping connect Cleveland residents to superior internet service that supports work, education, and daily life.

Responsibilities:
- Contact potential customers from a provided list to introduce our home internet services and schedule installations.
- Conduct high-volume outbound calls to follow up on leads generated from marketing campaigns and community outreach.
- Utilize sales tools such as HubSpot with Serviceability Score (Serviceability Tool) to prioritize high-scoring leads and eliminate those not qualifying.
- Conduct basic market and competitor research to better understand customer needs and position our service as a strong solution.
- Build rapport with potential customers, explain service benefits, and address concerns or objections.
- Guide customers through the process of signing up for our internet service, ensuring they understand installation requirements and what to expect during the installation process.
- Proactively schedule installations and coordinate with internal teams to ensure timely service delivery.
- Address customer concerns to reduce last-minute cancellations and improve conversion rates.
- Provide excellent customer service to maintain customer satisfaction and support long-term relationships.
- Meet outreach and subscriber growth targets through direct outreach and follow-up activities.
- Track sales activity, customer interactions, and outcomes in HubSpot and provide regular reports to leadership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Strong phone communication skills and comfort with high-volume outbound calling
- Experience in sales, customer engagement, community outreach, or a related role
- Familiarity with sales tools such as HubSpot or other CRM systems is preferred
- Ability to effectively manage customer relationships and address objections or concerns.
- Self-motivated with a goal-oriented mindset and the ability to work independently.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.