Job Description
In this role, the Customer Service Representative will act as a key point of contact for customers, supporting day-to-day operations related to documentation, transactions, and service inquiries. This individual will work closely with internal teams to ensure records are organized, customer needs are addressed efficiently, and sales-related processes run smoothly. A strong focus on communication, accuracy, and customer satisfaction is essential, along with a consistent commitment to workplace safety and teamwork.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Prior experience working directly with customers in a face-to-face service environment
• Strong computer skills with the ability to quickly learn new systems and software
• Accurate and efficient data entry and keyboarding abilities
• Proven commitment to delivering high-quality customer service
• Ability to remain calm, professional, and positive in fast-paced or high-pressure situations
Reliable team player who is flexible and willing to assist where needed
Nice to Have Skills & Experience
• Experience handling payments or transactional processing
• Exposure to document management, filing systems, or digital recordkeeping
• Familiarity working cross-functionally with multiple departments
Background in service-oriented, sales-day, or operations-driven environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.