Job Description
As a Collections Technology Product Owner, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X. You will work closely with stakeholders across Collections, Technology, Operations, and Business Intelligence teams to identify, prioritize, and deliver capabilities that meet the needs of our Collections organization and support complex reporting requirements. Your role will be pivotal in driving platform modernization, enabling data integration into domain services, building data products for advanced analytics, and ensuring successful execution of Collections technology initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.
Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.