Job Description
An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day taking calls and looking for growth and longevity!
Essential Functions/Responsibilities:
- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies, and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by the banking company
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1+ years of experience working in a professional office setting
- 2+ years in customer service
- Extremely reliable and clear communication skills
- Ability to learn quickly/ teachable
Nice to Have Skills & Experience
- Call center experience
- Banking experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.