The Field Service Manager will be responsible for the day-to-day operations and profitability of their assigned territory and Field Service Engineers. The FSM must ensure that daily tasks are met based on customer contractual requirements or SLA (Service Level Agreements). The manager will work closely with other team members within the service organization to ensure continuous improvements with the Service Deliverables.
Optimize Field Service Engineers (FSE) schedules to ensure adequate service coverage within the defined territory of service while maintaining targeted cost control.
Ensure that best in class services are delivered to our customers by all field members.
Use data to perform root-cause analysis. Focus on customer or financial impacts to the business.
Scheduling of FSEs for all installations activities and projects.
Monitor and meet Service Level Agreement for our customers
Establish excellent relationship with bank staff and all vendors.
Accountable for inventory.
Review and approve time cards and field expense reports.
Flexible work schedule available 7/24.
Responsible to develop and mentor FSEs for career development.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Bachelor's degree in area of specialty or 5-8 years of field management or supervisor
experience.
Knowledgeable in the technology services business.
Ability to travel to other areas of the country.
Possess excellent written and verbal communication skills
Team player must be able to foster a cohesive environment across all channels.
Create and maintain a positive working environment and relationship with both internal and
external customers.
Possess performance management skills and follow HR processes.
Self-motivated person with positive attitude
Ability to manage a P&L.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.