Case Aid Generalist

A Case Aide Generalist provides essential administrative support to case management within Child Welfare, enabling social workers to focus on children and families. This role involves timely and high-quality completion of tickets through various administrative tasks. Clear and proactive communication with case workers and all involved parties is essential, demonstrating trust, credibility and support ensuring tasks are completed effectively.

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Skills and Abilities
o Efficiently manage time with a sense of urgency; strong organizational skills and attention to detail.
o Demonstrate self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.
o Proficiency with computer equipment, including MS office applications and Microsoft Teams
Core Competencies:
o Demonstrates ability to take action and follow through on issue resolution.
o Foster a collaborative work environment.
o Strong written and verbal communication skills; ability to communicate concisely and professionally with the intended audience.
Interpersonal Skills
o Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and clients from various backgrounds.

- child welfare/social work background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.